Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by Bioskop777 ("we", "us", "our", "the Platform") and applies to all personal data collected in connection with the website located at https://bioskop777.cam and all associated products, services, and features operated under the Bioskop777 brand.

Bioskop777 is an online sportsbook and live casino platform serving users primarily in Malaysia. We are committed to handling the personal data of our registered players and website visitors with the highest standards of care, transparency, and security. This Policy has been prepared to inform you clearly and plainly about our data practices.

By registering an account, making a deposit, or otherwise using the Bioskop777 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not accept this Policy, please discontinue use of the platform.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, transmission, alteration, and deletion.
• "Data Controller" means Bioskop777, the entity that determines the purposes and means of processing Personal Data.
• "Data Subject" means the identified or identifiable natural person to whom the Personal Data relates — in most contexts, you, the registered user.
• "Third Party" means any natural or legal person other than the Data Subject and Bioskop777, including service providers, payment processors, and regulatory bodies.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data.

3 Personal Data We Collect

Bioskop777 collects the minimum personal data necessary to deliver our services, maintain platform security, and fulfil our compliance obligations. The categories of data we collect are set out below.

3.1 Registration Data

When you create an account, we collect:

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Email address
• Mobile phone number
• Residential address (including city and postcode)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with applicable Know Your Customer and anti-money-laundering requirements, we may request:

• Government-issued identification (e.g., MyKad, passport)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership
• Source of funds documentation where required by compliance review

3.3 Financial & Transaction Data

When you make deposits or withdrawals, we collect:

• Payment method details (FPX account references, DuitNow identifiers, e-wallet account numbers, bank account details, cryptocurrency wallet addresses)
• Transaction amounts in MYR
• Transaction timestamps and reference numbers
• Bonus and promotional claim records

3.4 Technical & Usage Data

We automatically collect certain technical data when you visit or use the platform:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time on page, and navigation paths
• Betting and gaming activity logs
• Session duration and login timestamps

4 How We Collect Your Data

We collect personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automatically — through cookies, server logs, and tracking technologies as you navigate the platform (see Section 9 for full cookie details).
• From third-party service providers — including payment processors (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong) who share transaction confirmation data, and identity verification providers who facilitate KYC checks.
• From fraud detection and compliance tools — third-party services that help us identify suspicious activity, enforce account limits, and meet regulatory obligations.

5 Purposes of Data Processing

Bioskop777 processes your personal data for the following specific purposes:

6 Legal Basis for Processing

Bioskop777 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and Bioskop777 — including operating your account, processing bets, and facilitating payments.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money-laundering legislation, age verification requirements, and data retention mandates.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gambling monitoring, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential personalisation features, where we have obtained your express consent. You may withdraw consent at any time by contacting our support team.

7 Data Sharing & Disclosure

Bioskop777 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

7.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include: payment processing partners (FPX gateway operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and participating Malaysian banks including Maybank, CIMB, Public Bank, and Hong Leong), identity verification providers, fraud detection services, and platform analytics tools. These providers may only process your data for the specific purposes for which they have been engaged and in accordance with our instructions.

7.2 Regulatory & Legal Disclosure

We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other unlawful activity.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Bioskop777's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to data handling practices that may result.

8 Data Retention

Bioskop777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Account data is retained for the duration of your active account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of seven (7) years to comply with applicable financial record-keeping obligations.
• KYC documents are retained in accordance with applicable regulatory requirements, generally for a minimum of five (5) years from the date of the last transaction.
• Technical and usage data is retained for up to twenty-four (24) months for analytics and platform security purposes, after which it is aggregated and anonymised.
• Marketing consent records are retained until consent is withdrawn, plus a reasonable period to evidence compliance.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

9 Cookies & Tracking Technologies

Bioskop777 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather aggregate usage analytics. A cookie is a small text file placed on your device by your browser when you visit our platform.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for core platform functionality — session management, login authentication, and security token validation. These cannot be disabled without affecting platform access.
• Functional Cookies: Remember your preferences such as display settings, preferred language, and bet slip configurations to provide a more personalised experience.
• Analytics Cookies: Collect aggregate, anonymised data about how users navigate the platform — page views, session durations, and common user journeys. Used to improve platform design and performance.
• Security Cookies: Assist in fraud detection, suspicious activity monitoring, and enforcement of responsible gambling controls including session time limits and self-exclusion checks.

9.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view, manage, and delete cookies through their respective privacy settings menus.

10 Data Security

Bioskop777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including payment details and KYC documents.
• Two-factor authentication (2FA) options available for all registered accounts.
• Access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by qualified independent parties.
• Incident response procedures for prompt detection, containment, and notification in the event of a data security incident.

While we take all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised account access.

11 Your Rights as a Data Subject

Subject to applicable data protection law and certain exemptions, you hold the following rights in respect of your personal data held by Bioskop777:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or by email at [email protected]. We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days.

12 Children's Privacy & Age Restriction

The Bioskop777 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal data, please contact our support team immediately at [email protected] so that we can investigate and act accordingly.

13 Third-Party Services & Links

The Bioskop777 platform may integrate with third-party payment processors and service providers as part of its core functionality. These include Malaysian payment infrastructure providers such as FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and participating banks including Maybank, CIMB, Public Bank, and Hong Leong. Each of these service providers operates under its own terms and privacy policies.

Bioskop777 does not control the privacy practices of third-party service providers and is not responsible for their handling of data beyond what is governed by our contractual data processing agreements with them. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of this platform.

Please note: this platform does not contain links to third-party websites for commercial or advertising purposes, and we do not permit third-party advertising trackers on our platform.

14 International Data Transfers

In the course of providing our services, your personal data may be processed by service providers located outside of Malaysia. Where personal data is transferred internationally, Bioskop777 ensures that appropriate safeguards are in place to protect your data to a standard consistent with applicable data protection requirements.

Safeguards may include: contractual clauses requiring the recipient to apply equivalent data protection standards, transfers to jurisdictions with recognised adequate data protection frameworks, or other legally recognised transfer mechanisms.

You may contact our support team to request further information about the specific safeguards applicable to any international data transfer affecting your personal data.

15 Amendments to This Policy

Bioskop777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The date of the most recent revision is displayed prominently at the top of this page.

Where changes are material — meaning they affect your rights or the way in which we process your data in a significant manner — we will provide advance notice via a platform notification or by email to your registered address prior to the changes taking effect.

Your continued use of the Bioskop777 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Bioskop777 handles your personal data, please contact us using the following details:

• Live Chat: Available 24 hours a day, 7 days a week via the platform interface. This is the fastest route for urgent data-related matters.
• Email: [email protected] (plain text — not a clickable link)
• Correspondence Address: Kuala Lumpur, Malaysia.

We aim to acknowledge all written data-related queries within five (5) business days and to resolve substantive requests within thirty (30) calendar days. For complex matters — such as extensive data access requests or data erasure — we will keep you informed of progress if additional time is required.